One of the most popular forms of cloud computing is software-as-a-service (SaaS), defined as a software distribution model in which a service provider hosts applications for customers and they can use via internet (web browser). This enables customer to use the software anytime, anywhere, and through any devices or connection. Thus, the customer expects same quality from the software in all circumstances.
Quality Software can be defined as whether or not the software fulfills its requirements, or in layman’s terms, “Does it do what it’s supposed to do”? This refers to the satisfaction of requirements, both functional and non-functional. However, just because the software performs certain function or a user can complete a task using the software, is not enough to be quality software. There are many other important factors comes in. It should maintain high efficiency with consistent speed and reliability, keep high level of user’s data security and maintain privacy standards. standards. User experience plays a vital role in software quality, because it is goes beyond user experience to include features like user friendliness (GUI), support system, nomenclature, and documentation, such as manual, code documentation and technology stack. There should also be room for customization and integration. The software should be testable in the real scenario or simulator, and should have smooth recovery in case the system fails.
Nowadays SaaS are widely used in healthcare industry, which requires even higher quality and depth. MDConsults is one of those few software, which strongly believes in quality and gives it highest priority from planning to execution. HIPAA compliance and ISO certification of the company provide evidence of the quality standards. We also give high priority to customer satisfaction, and aim for continuous improvement of the software as per the needs of the customers.
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